A property manager handles inspections, maintenance, rent and the many small decisions of a tenancy. Choosing one carefully matters as much to landlords as it does to tenants who deal with the agency day to day.
Clarify the service
Ask what the management fee covers: rent collection, routine inspections, maintenance coordination, arrears and tribunal preparation. Confirm any additional charges for leasing, advertising or specific services before you sign.
Check communication and systems
A good manager responds within a reasonable time, keeps records clear and uses systems that tenants can access for payments and maintenance requests. Ask current tenants or landlords for their experience if you can.
Review the agreement
Read the management agreement for the fee structure, notice period and what happens if the property is sold. A transparent agreement prevents misunderstandings that would otherwise surface during a tenancy.